This is an interesting booklet by Les Giblin which I have from my Amway days. It talks about how to be good a selling, but the principles can apply to many other situations. It is written by Les Giblin. He points out that people would rather talk about themselves than about anything else. The focus of interactions should be on what the other person has to say. It talks about the need to praise, but it must be sincere and it should focus on the act and not the person. In like fashion criticism should be made in privacy, should start with a compliment, should be impersonal (focus on the act not the person), should supply the answer (the right way to do it), ask for cooperation, criticize each offense only once, and finish on a friendly note. In dealing with people a grateful attitude is also essential. Mean it when you say thank you, and say it clearly and distinctly, thank people by name, and look them in the eye when you thank them. This little pamphlet is a good thing to consult frequently to keep you brain in the right place in working with others.
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