10 Commandments of Human Relations

This is found in Legacy: Daughter of Utah Pioneers Newsletter, Winter 2008

1. Speak to people.  There is nothing so nice as a cheerful word of greeting.
2. Smile at people.  It takes 72 muscles to frown, and only 14 to smile.
3. Call people by name.  The sweetest music to anyone's ears is the sound of his or her own name.
4. Be friendly.  If you would have friends, you need to be one.
5. Be cordial.  Speak and act as if everything you do is a genuine pleasure.
6. Be genuinely interested.  People want to know that you care about what they have to say.
7. Be generous with praise.  Affirmation is uplifting to a person.  Be cautious with you criticisms.
8. Be considerate.  Feelings are hurt rather easily.  Be aware of that fact and don't be rude--even if you disagree.
9. Give service.  It's more fun to give than to receive.  You'll make somebody's day.
10. Add to these a sense of humor, a big dose of patience and a dash of humility, and you will be rewarded many fold.

Safety Seminar: Safety It Starts with You by Craig Harrison

Craig Harrison was the Keynote speaker at the Safety Seminar.  He talked about creating a culture of safety.  He included three things: Establish trust, Two-way communication and Cultivate a Kaisan philosophy of continuous learning.  He presented as examples of this philosophy Tesla Motors, which was able to reduce their accident rate, and the pilot Sully (Chesley Sullenberger), who has in place a system of employing these methods with his flight crew, even if someone is newly assigned.  He would meet with his assigned crew before they began their flight.  At this meeting he would open communication, and provide a safe atmosphere for them to work together towards a common goal. 
The last topic presented by Harrison was that of praising.  His four tips for praise: Make it genuine, Make it specific, Never mix positive with negative, keep praise positive and It should be timely to be most effective.  He further emphasized praise by saying, MBW, Manage by Wandering, catch people doing things right and be a praise dispenser!